These Terms and Conditions set out the basis on which we provide removal and related services to residential and commercial customers in Canary Wharf and surrounding areas. By placing a booking or allowing our team to start work, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
In these Terms and Conditions, the following words have the meanings given below:
Company means the removal service provider supplying the services.
Customer means the person, firm or organisation requesting the services.
Services means removal, packing, loading, transport, unloading, storage, waste removal and any other associated services agreed in writing.
Premises means the property or properties at which the services are to be carried out, including collection and delivery addresses.
Goods means the items and possessions that the Company is asked to handle, move, pack, transport, store or dispose of.
The Company provides domestic and commercial removals, including packing and unpacking, loading and unloading, transport, short-term storage and agreed waste removal services. The specific scope of services will be set out in the booking confirmation issued to the Customer.
Any variation to the agreed services, including additional items, extra rooms, change of access, or requirement for specialist handling, may result in additional charges. The Company reserves the right to decline to provide services outside the scope originally agreed if not reasonably practicable, unsafe, unlawful or beyond the Company’s expertise or equipment.
3.1 Quotation
The Company may provide an estimate or quotation based on information supplied by the Customer, including the size of the property, inventory of goods, access details and distance between properties. Quotations are normally provided on the assumption of normal access, standard household or office contents, and no significant delays.
3.2 Accuracy of information
The Customer is responsible for ensuring that all information provided for the quotation and booking is accurate and complete. If the information supplied is incomplete or inaccurate, the Company may adjust the price, alter the service, or where necessary cancel the service without liability, save for refunding any prepaid amounts not attributable to costs already incurred.
3.3 Booking confirmation
A booking is only confirmed when the Customer has accepted the quotation and the Company has issued a confirmation, which may include the agreed date, time window, scope of services, and any deposit or payment terms. Provisional dates are not guaranteed until confirmation is issued by the Company.
3.4 Access and parking
The Customer must ensure that suitable access and lawful parking are available at all relevant premises. Any parking charges, permits or penalties incurred as a direct result of access or parking constraints may be charged to the Customer.
4.1 Prices
All prices will be set out in the quotation or booking confirmation. Unless expressly stated otherwise, prices are exclusive of any parking fees, congestion or clean air zone charges, tolls or additional access costs, which may be charged separately.
4.2 Deposits
The Company may require a deposit to secure a booking. Deposits are payable by the date specified in the booking confirmation. If the deposit is not paid on time, the Company may release the reserved date and is under no obligation to hold availability.
4.3 Payment terms
Unless otherwise agreed in writing, payment for services is due on or before the service date. The Company may require payment in full prior to the commencement of any work. Where payment is agreed after completion, it must be made immediately on completion of the services.
4.4 Late payment
If the Customer fails to pay any sum due, the Company may charge interest at the maximum rate permitted by law and may withhold goods, withhold completion of services, or refuse to undertake further work until payment is received in full. The Customer will be responsible for any reasonable costs incurred by the Company in recovering overdue amounts.
5.1 Customer cancellation
If the Customer wishes to cancel or reschedule a booking, the Customer must notify the Company as soon as reasonably possible. The following cancellation charges may apply, unless otherwise stated in the booking confirmation:
a. More than 7 days before the agreed service date: no cancellation fee, and any deposit may be refunded or credited at the Company’s discretion.
b. Between 7 days and 48 hours before the agreed service date: the Company may retain all or part of the deposit or charge up to 50 percent of the quoted price to cover allocated resources and lost opportunity.
5.2 Company cancellation
The Company reserves the right to cancel or postpone a booking due to circumstances beyond its reasonable control, including extreme weather, mechanical breakdown, illness, safety concerns, legal restrictions or access issues. In such cases, the Company will offer a rescheduled date or a refund of payments for services not yet provided, but will not be liable for consequential losses or expenses incurred by the Customer.
5.3 Delays outside control
The Company is not liable for delays caused by traffic, road closures, accidents, extreme weather, public events, security incidents, or other factors beyond the Company’s control. Where reasonable, the Company will adjust the schedule to complete the work as soon as practicable, but timing is not guaranteed and is not of the essence of the contract.
The Customer agrees to:
Provide accurate information about the size and nature of the job, including any heavy, fragile, hazardous or high-value items.
Ensure that all goods are ready for removal at the agreed time, unless packing services are included.
Securely disconnect appliances and electronics, unless agreed otherwise in writing.
Remove and secure any personal documents, jewellery, cash and other valuables, which the Company recommends should be transported personally by the Customer.
Ensure suitable access to all premises, including lifts, stairways, hallways and loading areas.
Comply with all applicable laws and building regulations, and obtain any permissions or permits required from building management or local authorities.
The Company is not required to move or store hazardous, illegal, perishable, explosive, flammable or environmentally harmful items, including but not limited to gas cylinders, fuel, paints, chemicals, firearms, illegal substances, plants subject to restrictions or biological contaminants.
The Company may also decline to handle items that require specialist equipment, are of exceptional value or fragility, or are inadequately packed or secured, unless expressly agreed in writing before the service date.
8.1 Duty of care
The Company will exercise reasonable care and skill in providing the services. However, removal work inherently involves risk of minor damage or wear, and the Customer accepts that some risk cannot be completely eliminated.
8.2 Limits of liability
The Company’s liability for loss of or damage to goods arising from negligence or breach of contract is limited to a reasonable amount per job, subject to any separate insurance arrangements agreed in writing. The Customer should inform the Company in advance of any particularly valuable items to consider whether additional protection arrangements are required.
The Company is not liable for:
Loss or damage arising from inadequate or defective packing by the Customer, or from contents not disclosed as fragile or of high value.
Minor marks, scratches or scuffs to walls, floors, doors or fixtures that are reasonably incidental to moving goods in confined spaces, provided reasonable care has been taken.
Loss or damage arising from inherent defects or pre-existing damage to goods or property.
Consequential losses, loss of profit, loss of opportunity, or indirect losses suffered by the Customer.
8.3 Claims procedure
The Customer must inspect the premises and goods upon completion of the services and notify the Company of any visible damage or issues as soon as reasonably practicable, and in any event within a reasonable period after the service date. Any claim should include details of the alleged damage, supporting evidence and an estimated value. Failure to report issues within a reasonable time may affect the Company’s ability to investigate and may limit liability.
9.1 Waste regulations
Where the Company provides removal or disposal of waste, it will do so in accordance with applicable waste management laws and regulations. The Customer agrees not to present hazardous or unlawful waste as part of any removal service unless expressly agreed in writing in advance and handled in accordance with the law.
9.2 Classification of waste
The Customer is responsible for accurately describing any waste to be removed and for segregating general household or office waste from restricted items. The Company may refuse to remove any waste that appears to be hazardous, liquid, clinical, biological or otherwise unsuitable for standard disposal.
9.3 Additional waste charges
Waste removal may be charged separately from standard removal services and is typically based on volume, weight, type of waste and any applicable disposal fees. If the waste quantity or type differs materially from that described at the time of booking, the Company may adjust charges accordingly or decline to remove certain items.
The Company will maintain appropriate insurance for its vehicles and legal liabilities in the normal course of business. This may not replace the need for the Customer to maintain adequate contents or business insurance for goods being moved or stored. The Customer is encouraged to confirm with their own insurer that their policy covers goods in transit and during removal services.
If the Customer is dissatisfied with any aspect of the service, they should raise the matter with the Company as soon as possible so that it can be investigated and, where appropriate, remedied. The Company aims to resolve issues promptly and fairly.
If a dispute cannot be resolved directly, either party may consider using mediation or another form of alternative dispute resolution before commencing formal legal proceedings, where appropriate.
The Company may collect and process personal data from the Customer for the purposes of providing services, administering bookings, taking payment, and meeting legal obligations. The Company will handle personal data in a lawful, fair and secure manner and only retain it for as long as necessary for these purposes or as required by law.
The Company may use carefully selected subcontractors or partner firms to perform all or part of the services. The Company remains responsible for ensuring that services are carried out with reasonable care and skill, even where subcontractors are used.
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking, unless a later version is expressly agreed in writing by both parties.
If any part of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that part will be removed or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
These Terms and Conditions and any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms and Conditions or the provision of services.
By proceeding with a booking and allowing the Company to commence work, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.
If you are after the most expert removal companies Canary Wharf, then our company in E14 is the one you should call today. You will be gladly impressed with our cost-effective services.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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